Vatter Values: Communication

Communication via phone

We get it: you want to know what’s going on in your own home. You’ve devoted your time and your dollars into make your home the best it can be. The last thing you want is people who come to change it, then don't tell you what’s going on. It’s your home! If your contractors don’t effectively communicate what is going on with your home, you could end up with renovations that differ from what you wanted. Even if that doesn’t happen, being kept in the dark is stressful and unnecessary. With such a massive decision, the least that can happen is that you stay informed. 

Clear and effective communication is how you solve problems and streamline the entire design/build process. The majority of issues that arise—both in the renovation process and life in general—result from miscommunication. We hope to remedy that throughout our process. We keep all of the information on your project in one location. There is no information lost in emails or through phone calls. It allows everyone to have one reference point, so we all end up on the same page.

  Transparency is a major part of communication. We all have had those nightmare experiences at a car mechanic when you come in needing an oil change, but you leave with $300 of repairs. This is a massive part of communication: letting you know what things will cost and why. You are putting a lot of money into this project, and you deserve to know where it is going. 

Communication, ultimately, is about building trust. If we fail to build your faith in us, then we have failed you as a client. Our mission is to create a space that changes how you live for the better. If you cannot trust us to build your home well, we cannot fulfill our own mission. The best way that we can achieve that goal is through honest communication and transparent action. When we are worthy of that trust is when we can truly build for the glory of God.